Refund policy
Returns for Unopened Items
If you are not completely satisfied with your purchase, you may return unopened items within 15 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it. Please note that return shipment fees for unopened items are at the customer's expense.
Lost or Undelivered Shipments
If your shipment does not arrive or is deemed lost, please notify us within 30 days from the date of shipment. Failure to report a lost shipment within this timeframe may result in us being unable to issue a free replacement.
How to Initiate a Return or Report a Lost Shipment
To initiate a return for unopened items or report a lost shipment, please follow these steps:
Contact our customer support team via email at pikappaalpha@cregalia.com or by phone at (888) 748-8251.
Provide your order number and a detailed explanation of the issue.
If you are reporting a lost shipment, we will investigate the matter and work to resolve it promptly.
If you are requesting a return, our customer support team will provide you with a return authorization and instructions on how to return the item(s).
Refunds and Exchanges
Upon receiving and inspecting the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.
Exceptions
Please note that certain items may not be eligible for returns, including but not limited to:
Perishable or consumable goods.
Items that have been opened or used.
Items with damaged or missing packaging.
Personalized or customized products.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us:
Email: order@cregalia.com
Phone: 888-478-8251
We reserve the right to update or modify this return policy at any time, so please review it periodically for changes.
Thank you for shopping with Collegiate Regalia - Affinity, and we look forward to serving you again in the future. Your satisfaction is our priority!
If you are not completely satisfied with your purchase, you may return unopened items within 15 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it. Please note that return shipment fees for unopened items are at the customer's expense.
Lost or Undelivered Shipments
If your shipment does not arrive or is deemed lost, please notify us within 30 days from the date of shipment. Failure to report a lost shipment within this timeframe may result in us being unable to issue a free replacement.
How to Initiate a Return or Report a Lost Shipment
To initiate a return for unopened items or report a lost shipment, please follow these steps:
Contact our customer support team via email at pikappaalpha@cregalia.com or by phone at (888) 748-8251.
Provide your order number and a detailed explanation of the issue.
If you are reporting a lost shipment, we will investigate the matter and work to resolve it promptly.
If you are requesting a return, our customer support team will provide you with a return authorization and instructions on how to return the item(s).
Refunds and Exchanges
Upon receiving and inspecting the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.
Exceptions
Please note that certain items may not be eligible for returns, including but not limited to:
Perishable or consumable goods.
Items that have been opened or used.
Items with damaged or missing packaging.
Personalized or customized products.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us:
Email: order@cregalia.com
Phone: 888-478-8251
We reserve the right to update or modify this return policy at any time, so please review it periodically for changes.
Thank you for shopping with Collegiate Regalia - Affinity, and we look forward to serving you again in the future. Your satisfaction is our priority!